WhatsApp & SMS Chatbot Readiness Assessment

Question 1 of 10

How many customer inquiries does your business receive daily on average?

Less than 20 inquiries

20-50 inquiries

50-100 inquiries

More than 100 inquiries

Question 2 of 10

What percentage of your customer queries are repetitive (FAQs, order status, basic info)?

Less than 25%

25-50%

50-75%

More than 75%

Question 3 of 10

What is your current average response time to customer inquiries?

Instant (automated responses)

Within 1 hour

Within 24 hours

More than 24 hours

Question 4 of 10

How many team members are dedicated to handling customer communication?

1-2 team members

3-5 team members

6-10 team members

More than 10 team members

Question 5 of 10

A customer messages you at 11 PM asking about product availability. What happens?

They receive an instant automated response with information

They wait until next morning for a response

They get redirected to an FAQ page

No response until staff returns

Question 6 of 10

Your business suddenly receives 50 similar queries about a new product launch. How do you handle it?

Staff manually responds to each query

Send a broadcast message to all customers

Chatbot handles all queries instantly with consistent information

Prioritize and respond to a few queries at a time

Question 7 of 10

What is your biggest challenge with customer communication?

Handling high volume of messages

Maintaining 24/7 availability

Ensuring consistent responses

All of the above

Question 8 of 10

How do you currently handle appointment bookings or order tracking?

Fully automated system

Manual coordination via calls/messages

Partially automated with human intervention

Customers must visit in person

Question 9 of 10

Which communication channel do your customers prefer most?

Phone calls

WhatsApp/SMS messaging

Social media

Question 10 of 10

What would be the most valuable benefit of implementing a chatbot for your business?

Reducing staff workload and costs

Providing 24/7 customer support

Increasing customer satisfaction with instant responses

All of the above benefits combined

What this tool does

Chatbots help businesses with repetitive, predictable enquiries and frustrate everyone else. This checks which one you are: how many enquiries you get, how similar they are, whether answers are documented, and who would maintain the thing once it is live. You get a straight yes, no or not yet.

Is a WhatsApp chatbot worth it for a small business?

It is worth it when you handle a high volume of repetitive questions with consistent answers. Below roughly thirty similar enquiries a day, a well-written FAQ and a fast human reply usually serve customers better.

What makes a chatbot annoying to customers?

Trapping people in a loop with no way to reach a human. A bot that answers two questions well and hands over cleanly beats one that attempts everything.