WhatsApp & SMS Chatbot Readiness Assessment

Question 1 of 10

How many customer inquiries does your business receive daily on average?

Less than 20 inquiries

20-50 inquiries

50-100 inquiries

More than 100 inquiries

Question 2 of 10

What percentage of your customer queries are repetitive (FAQs, order status, basic info)?

Less than 25%

25-50%

50-75%

More than 75%

Question 3 of 10

What is your current average response time to customer inquiries?

Instant (automated responses)

Within 1 hour

Within 24 hours

More than 24 hours

Question 4 of 10

How many team members are dedicated to handling customer communication?

1-2 team members

3-5 team members

6-10 team members

More than 10 team members

Question 5 of 10

A customer messages you at 11 PM asking about product availability. What happens?

They receive an instant automated response with information

They wait until next morning for a response

They get redirected to an FAQ page

No response until staff returns

Question 6 of 10

Your business suddenly receives 50 similar queries about a new product launch. How do you handle it?

Staff manually responds to each query

Send a broadcast message to all customers

Chatbot handles all queries instantly with consistent information

Prioritize and respond to a few queries at a time

Question 7 of 10

What is your biggest challenge with customer communication?

Handling high volume of messages

Maintaining 24/7 availability

Ensuring consistent responses

All of the above

Question 8 of 10

How do you currently handle appointment bookings or order tracking?

Fully automated system

Manual coordination via calls/messages

Partially automated with human intervention

Customers must visit in person

Question 9 of 10

Which communication channel do your customers prefer most?

Phone calls

Email

WhatsApp/SMS messaging

Social media

Question 10 of 10

What would be the most valuable benefit of implementing a chatbot for your business?

Reducing staff workload and costs

Providing 24/7 customer support

Increasing customer satisfaction with instant responses

All of the above benefits combined